System Center 2012 Service Manager Cook Book–giveaway!

Anyone interested in System Center Service Manager 2012, is likely to find interesting new Service Manager Cookbook, published by Packt Publishing and written by several MVPs and MCT, the experts in this field. Since Service Manager 2012 is much more than just another product from the System Center family, and you definitely can’t just click it through, it is more than advisable to consult the literature of this type before entering the stage of planning and deployment. The book therefore begins with the story of a rather non-technical ITSM Framework and processes, ITIL, Asset Management, Service Request, Incident and Problem Management and the IT Service Desk processes and operations. The first chapter ends with a discussion of service level management, which is a very important component. The rest of the book is divided into 11 chapters and two appendices, deals with the administration and configuration of Service Manager 2012, from the standpoint of its individual components and resources they manage, but also on the processes that are carried out within a manageable IT infrastructure. It ends with a chapter on the automation of processes through the Service Manager which is probably what everyone aspires. Very valuable source of information, I recommended this!

I’m very pleased to announce that I have teamed up with Packt Publishing and are organizing a give away especially for readers of by blog. All you need to do is just comment below the post and win a free copy of Microsoft System Center 2012 Service Manager Cookbook. Two lucky winners stand a chance to win an e-copy of the book. Keep reading to find out how you can be one of the Lucky One.

How to enter drawing?

Simply post your expectations from this book in comments section below. You could be one of the 2 lucky participants to win the e-copy.The contest will close on 18/01/13 . Winners will be contacted by email, so be sure to use your real email address when you comment!